About.
An open minded and willing to learn and grow individual that works well individually and in teams. A broad spectrum of training and hands on experience from computer hardware, software, programming and system administration. Reliable, trustworthy and dependable.
Education.
Davenport University – IT Project Management, B.Sc. – 2012
- Earned a place on Davenport University Dean’s List for several semesters. A non-profit American University.
Seneca College – Computer Systems Technology, Diploma, 2011
Experience.
Beckard Associates Ltd. – Web Programmer / Technical Support Specialist
Dec 2012 to Present
- Provide technical support to clients by phone and email – Migrating to new systems, configuring mail clients, mapping network drives, installing printers, virus and malware removal, and many other setup and issues clients may have.
- Monitor, deploy, and maintain business critical Red Hat / CentOS Linux servers. Deployed and maintained email servers (Postfix, Dovecot, Spamassassin, ClamAV), firewall (FirewallD, IPTables, Fail2Ban), fax (Hylafax), print (CUPS), file (Samba), database (MySQL, DB2), web (nginx, Apache), VPN (IPsec, OpenVPN), EDI (IBM Sterling B2B, SFTP) servers and more.
- Configure, monitor and troubleshoot network equipment including routers, firewalls, wireless access points and switches including; setup VPN access for remote clients and for inter-office communication, deployed wireless bridges for multi-building communications, upgraded network with new equipment, etc.
- Deployed comprehensive backup routines for fast, easy and secure access which allows recoveries ranging from worst-case full recovery scenarios and single file recoveries.
- Lead programmer for web based in-house distribution and company management software. Written in Perl, Bash, HTML, CSS and JavaScript. Integrated with other programs.
- Configure mobile phones for access to email and mapped drives for iOS, Android and Blackberry platforms.
- Provide consulting to clients for hardware and software upgrades for workstations, servers and networking equipment.
- Integration with 3rd party services and partners such a FedEx shipping automation, Office 365 integration, Stripe payment services, etc. using APIs.
- Develop and deploy WordPress websites for clients. Sites include: cruisington.com, cabbagetownhcd.ca, cabbagetownpa.ca, lasardfixtures.com, beckard.com
Mozilla – Developer
May 2011 to Aug 2011
- Developed a working proof of concept for a Firefox requested feature. https://bugzilla.mozilla.org/show_bug.cgi?id=600317
- Developed working RPM repository and automated package creation for prerelease versions of Firefox. This allowed other developers and beta testers to access Firefox considerably easier.
- Worked with Mozilla Release Engineer to transition from proof of concept to integration into Mozilla’s back-end servers.
Willow Breast Cancer Support Canada – Administrative Assistant
Jul 2008 to Aug 2008
- Created and organised a digital database containing links to hard copy resources.
- Kept sensitive records containing resources used by support staff up to date.
- Updated nationwide contact information for partners and support staff.
Skills.
Technical Skills
- Successfully completed Cisco Networking Academy training course for CCNA certification.
- Completed Project Management Professional (PMP) certification training requirements.
- Completed courses that specialize in: Linux Servers (Red Hat, Debian, and UNIX Based).
- Hands on training on Windows Server 2003, 2003R2, 2008, 2008R2 administration. Tasks include deploying and maintaining Active Directory, IIS, DNS, and Exchange services.
- Creating and managing databases including MySQL, Microsoft Access, PostgreSQL and IBM DB2 Databases. Tasks include installation, backups, resource optimization, etc.
- Mastered Microsoft Office suite functions and tools.
- Programming experience with PHP, Perl, JavaScript, CSS, HTML and Bash. I have worked with many other languages such as Business Basic, C++, VBScript, etc.
- A+ Certified (Expired Dec 2015). Actively working on acquiring additional IT certifications.
Communication, Clerical, Interpersonal Skills
- Strong time management skills to prioritize issue resolution minimizing impact on operations.
- Engaged and liaised with stakeholders as the main point of contact for completion of projects.
- Efficient compiler, organizer and recorder of information with ability to quickly and accurately enter data.
- Strong research skill and willingness to learn to maintain and grow strong relationships with clients.
- Strong Ability to multi-task and/or to concentrate on the task at hand.
- Careful listener with ability to accurately follow instructions.
- Enthusiastic, respectful and effective team player and work well with minimal supervision.
- Friendly and welcoming disposition; polite and courteous in addressing others’ concerns.
- Fluent in English; strong oral and written communication skills.
Clients.
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OXANA GRAND
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HANNAH THOMPSON
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EMILY ROSE